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| Contributor | Louise Earl, Statistics Canada |
| Title of paper | Are we managing our knowledge? |
| Abstract | Findings are reported from a Canadian pilot survey on the use of knowledge management practices by business. Nine out of ten firms in the industries survey reported using at least one of 23 practices that were being studied, but there were different rates of use for different industries. The reasons for, and the results of, using knowledge management practices differences were examined. The principal reason for use was improving the competitive advantage of the firm, while the major result of using knowledge management practices was improved skills and knowledge of workers. A question on incentives to adopt more knowledge management practices revealed a concern with loss of key personnel and their knowledge. The questionnaire has been revised and used in whole or in part in other countries as part of an OECD led initiative to develop internationally comparable indicators of the use and impact of knowledge management. |
| Full document | Are we managing our knowledge? |
This page last revised: Monday, 1 July 2002
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