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Publications for: Passenger Focus

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Bus Mystery Traveller Survey - Half Year Results
Department: Passenger Focus
This report contains the Bus Mystery Traveller Survey half year results. The survey assesses factors associated with local bus travel, in particular the bus stop / bus shelter, bus punctuality, and the condition of the inside and outside of the bus.
Bus Mystery Traveller Survey Annual Results
Department: Passenger Focus
The report contains the Bus Mystery Traveller Survey annual results. The survey assesses factors associated with local bus travel, in particular the bus stop / bus shelter, bus punctuality, and the condition of the inside and outside of the bus.
Bus Passenger Satisfaction Survey - Annual Results
Department: Passenger Focus
The report contains the annual results for the Bus Passenger Satisfaction Survey. The survey asks passengers to rate their satisfaction with several aspects of the bus journey they have just undertaken including the bus stop environment, 'on the bus' factors, and their overall satisfaction.
Bus Passenger Satisfaction Survey - Quarterly Results
Department: Passenger Focus
The reports contain the quarterly results for the Bus Passenger Satisfaction Survey. The survey asks passengers to rate their satisfaction with several aspects of the bus journey they have just undertaken including the bus stop environment, ‘on the bus’ factors, and their overall satisfaction.
National Passenger Survey
Department: Passenger Focus
The National Passenger Survey (NPS) is a national survey of rail passengers views of their rail journey. The survey covers passenger satisfaction with a range of station, train and other factors.