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E-business and labour productivity in manufacturing and services
Analysis based on ONS e-commerce surveys suggests that firms using Information and Communication Technologies to link business processes show higher levels of labour productivity, and that the gains differ by sector.
New firm level analysis based on data from e-commerce surveys has shown the value of using Information and Communication Technologies (ICT) to link business processes on labour productivity.
Earlier work in this area focused on e-commerce (buying and selling over electronic networks).More recent surveys have broadened the use of electronic business processes.
They show that the use of e-commerce by firms, after high levels of initial trial and error, has begun to stabilise. While adoption of e-business processes is now widespread among larger firms, their labour productivity effects vary by sector.
This article summarises work based on the 2001/02 surveys. It outlines a research programme on other ICT indicators and their impacts,whose results will be reported later.
Published in web format: 9 January 2004 at 9:30 am
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