BIIG: A Research Study

Business World
Office Scene
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Choice of Service
Telephone
Web Page
Call-centre
Set-top box
Community
Access Point
Professional service
Type of Transaction
1 or 2 way
E-commerce
1nformation
Notifications
Registration
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Security controls
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Joined-up Services
Simplified-Identification
Answer-Once Forms
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Background Departments
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Jigsaw
Illustrative comb

to improve the way business and government communicate

Putting it in context

Making it happen

Bringing benefits

Keeping things safe

What it can look like

Study schedule

Taking part

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Background Departments

Jigsaw
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Joined up Services
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Business focus Service

Security Controls

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Services
On-line forms
News and information
International news
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Preferred Delivery
Mechanisms
Telephone
Web Page
EDI
Call-Centre
Fax
E-Mail
Paper-letter

Office Scene
Business World